Frequently Asked Questions

When was Norden founded?
Norden was established in 2018, with the aim of making products that are ethical and sustainable without compromising style or functionality.

Who is the founder of Norden?
Norden was founded by Creative Director, Mayer Vafi. With 15 years of experience in the apparel industry, Vafi founded Norden to both inspiring change in the industry and to challenge himself to make sustainable, ethical products that are affordable and stylish.

Where is Norden headquartered?
Norden is based out of Montreal, Quebec, Canada.

How can I stay up-to-date on Norden products?
Join our mailing list and you’ll receive updates on new collections, seasonal sales and more.
Sign up here.

The Norden product I bought is defective. What can I do?
All of our products come with a 2 years warranty. We are committed to repairing or replacing all products with material or workmanship defects. The warranty is void, however, on damages caused by neglect, improper use or wear and tear. See our Warranty & Returns for more info.

Where can I buy Norden products?
Our products are available through our website and at specific retailers across North America and Europe. Head to our Store Finder page to find a retailer near you.

Where are your products manufactured?
Our designs are created by our in-house team in Montreal. Finished goods are made at a WRAP-certified manufacture in Hangzhou, China and the coat insulation is made in the United States.

How do you select and monitor your suppliers?
All of our suppliers are WRAP Certified and must be tested and approved by UNIFI. In addition to being UNIFI approved, our founder personally visits and vets our suppliers and factories to ensure all aspects of our supply chain meet our high standards.

How environmentally friendly are your products and the production process?
We strive to be as environmentally friendly as possible in all aspects of our business. All of our fabrics—lining, insulation, shell—are made from post-consumer bottles. By using REPREVE polyester, made by turning plastic bottles into fabric, our production process consumes 45% less energy, 20% less water and emits 30% less GHG. Our products are also PETA certified and contain zero animal by-products.

Norden is also recognized by B CORP for meeting higher standards of social and environmental performance, transparency and accountability.

Are your products safe for children?
We don’t currently offer children’s apparel, but our garments are safe for them to wear.