Shipping and Returns

SHIPPING

Shipping is free for orders over $100 across Canada and the United States. For other countries, contact us at info@betternarrative.com

Orders under $100 are subject to a $8.99 flat rate shipping for Canada and USA. 

RETURNS

Your satisfaction is our priority. If you’re not entirely satisfied with your purchase, you can return it within 21 days of the delivery date. The item must be un-used and shipped with the original tags.

Returns are subject to a $15 re-stocking fee to cover shipping and handling which will be deducted from your refund. To return your product, simply pack the garment into the envelope included in your shipping package, affix the pre-addressed label to the package and deposit the package in a Canada Post mail box or counter. Allow up to 14 business days for the money to be reimbursed on your credit card.

USA returns, please contact info@betternarrative.com to arrange your return.

All sale items are final sale but can be exchanged for size at no-charge, see below

EXCHANGES

To exchange an item, follow the same steps as a return. Pack the garment into the envelope included in your shipping package, affix the pre-addressed label to the package and deposit the package in a Canada Post mailbox or counter. Once your item is sent, place a new order on the website.

USA returns, please contact info@betternarrative.com to arrange your return.